Terms & Conditions – SHIAURAH – Premium Anti-Tarnish Jewellery for Every You

Effective Date: 30 October 2026

Welcome to SHIAURAH. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About SHIAURAH

SHIAURAH is an online jewellery brand offering thoughtfully designed jewellery, including kadas, bracelets, chains, necklaces, earrings, rings and anklets for women, men and kids.

Our brand philosophy is:

Where Infinity Meets Love.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are purchasing on behalf of another person, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications and prices.

Please note:

Actual product colours may vary slightly due to screen settings and lighting.
Product images are for representation and may show minor differences in appearance.
Jewellery dimensions, finishes and other characteristics should be checked against the product description.
Product availability may change without prior notice.

SHIAURAH jewellery is described as 18K gold-plated and anti-tarnish where specified. It should not be understood as solid 18K gold unless explicitly stated.

4. Pricing and Payments

All prices are displayed in Indian Rupees (INR), unless otherwise specified.

Applicable taxes, shipping charges or additional fees, if any, will be displayed during checkout.

We reserve the right to correct pricing or listing errors. If an order is affected by an obvious pricing error, we may contact you before processing or cancel the order and refund any payment received.

Payments must be completed through the payment methods made available at checkout.

5. Order Acceptance

Placing an order does not automatically guarantee acceptance.

An order is considered accepted once it has been confirmed by SHIAURAH through an appropriate order confirmation or processing notification.

We reserve the right to cancel or refuse orders in cases including:

Incorrect or incomplete customer information.
Suspected fraudulent transactions.
Product unavailability.
Pricing or listing errors.
Delivery restrictions.
Violation of these Terms & Conditions.

If payment has already been received for an order that is cancelled by SHIAURAH, an eligible refund will be initiated.

6. Shipping and Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

7. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Returns, Refunds & Exchange Policy.

Products must meet the eligibility conditions specified in that policy.

8. Jewellery Care

To maintain the appearance and finish of your jewellery, we recommend:

Avoiding direct contact with perfumes, lotions, deodorants and chemicals.
Removing jewellery before bathing, swimming or exercising.
Keeping jewellery away from moisture.
Storing pieces separately in a clean, dry place.
Cleaning gently with a soft, dry cloth.

Normal wear and tear, scratches, fading, discolouration or damage resulting from improper handling, exposure to chemicals or failure to follow care instructions may not qualify for a return or replacement.

9. Intellectual Property

All website content, including product images, text, graphics, logos, designs, branding and other materials, belongs to SHIAURAH or its respective licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish or commercially use website content without prior written permission.

10. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt to disrupt website operations.
Introduce malicious software or harmful code.
Interfere with website security.
Copy or misuse product images and intellectual property.
Make fraudulent purchases or payment claims.

11. Limitation of Liability

To the extent permitted by applicable law, SHIAURAH shall not be liable for indirect or consequential losses arising from website interruptions, courier delays, third-party service failures or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any consumer rights or liability that cannot legally be excluded under applicable Indian law.

12. Third-Party Services

Our website may integrate third-party services such as payment gateways, shipping providers and analytics tools.

Your use of these services may also be governed by the relevant third party’s terms and policies.

13. Force Majeure

SHIAURAH shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, strikes, government restrictions, public emergencies, transport disruptions or internet and infrastructure failures.