Effective Date: 30 October 2026

Welcome to SHIAURAH. Your privacy is important to us. This Privacy Policy explains how SHIAURAH collects, uses, stores, protects and shares your personal information when you visit our website, browse our products, create an account or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with SHIAURAH, we may collect the following information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order details and purchase history

Payment Information

Payments are processed through secure third-party payment gateways. SHIAURAH does not intentionally store complete credit card, debit card, UPI PIN or banking passwords.

Technical Information

  • IP address
  • Browser type and device information
  • Website usage and browsing activity
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Process, confirm and deliver orders.
  • Communicate order updates and delivery notifications.
  • Provide customer support.
  • Process eligible returns, refunds and exchanges.
  • Improve our website, products and shopping experience.
  • Prevent fraudulent transactions and unauthorised activities.
  • Send promotional messages and offers where permitted by applicable law and your preferences.
  • Meet legal, accounting and regulatory obligations.

3. Sharing of Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary, including:

  • Payment gateway providers for secure payment processing.
  • Courier and logistics partners for order delivery.
  • Website hosting and technology providers.
  • Customer support and communication service providers.
  • Government authorities, regulators or law enforcement agencies where legally required.

Such sharing is limited to what is reasonably necessary for the relevant purpose.

4. Payment Security

All online payments are handled through authorised payment service providers. Payment information is processed according to the security practices of the relevant payment provider.

Customers should never share their UPI PIN, OTP, banking password or card security credentials with anyone claiming to represent SHIAURAH.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember shopping cart items.
  • Maintain login sessions.
  • Improve website performance.
  • Understand visitor behaviour.
  • Provide a better browsing experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, maintain business records and comply with applicable legal requirements.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable Indian law, you may:

  • Request access to personal information associated with you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Raise concerns regarding the handling of your information.
  • Opt out of promotional communications.

You may contact us through the Contact Us page on our website to submit a privacy-related request.

9. Third-Party Websites

Our website may contain links to third-party websites or payment services. SHIAURAH is not responsible for the privacy policies, security practices or content of external websites.

We recommend reviewing their privacy policies before sharing personal information.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable Indian law.

11. Changes to This Policy

SHIAURAH may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable laws. Updated versions will be published on this page.

12. Contact Us

For questions, concerns, data access requests or privacy-related complaints, please contact SHIAURAH through the Contact Us page available on our website.

SHIAURAH — Where Infinity Meets Love.