Shipping Policy – SHIAURAH – Premium Anti-Tarnish Jewellery for Every You

Effective Date: 30 October 2026

At SHIAURAH, we want every jewellery purchase to reach you safely and conveniently. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered.

1. Shipping Coverage

SHIAURAH accepts orders for delivery across serviceable locations in India.

Delivery availability depends on the serviceability of the customer’s PIN code and our logistics partners.

2. Order Processing

Orders are processed after successful payment confirmation or order verification, as applicable.

Processing may involve:

Order verification.
Product quality checks.
Secure packaging.
Shipment preparation and courier handover.

Orders are generally processed within the timeframe communicated at checkout or through order confirmation.

During high-demand periods, sales events or public holidays, processing may take longer.

3. Delivery Timeline

Estimated delivery timelines are displayed during checkout or communicated through order updates wherever available.

Actual delivery times may vary depending on:

Delivery PIN code.
Courier partner availability.
Weather and transport conditions.
Public holidays.
Operational or logistical disruptions.

Delivery timelines are estimates and are not guaranteed unless expressly confirmed otherwise.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Any promotional free-shipping offer will be subject to the conditions communicated with that offer.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through the contact details provided during checkout.

Customers can use the tracking information to monitor shipment progress through the relevant courier partner.

6. Accurate Delivery Information

Customers must provide correct:

Full name.
Mobile number.
Email address.
House or building number.
Street and locality.
City, state and PIN code.

SHIAURAH shall not be responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.

Additional shipping charges may apply if a shipment must be re-dispatched due to incorrect customer details or an unsuccessful delivery attempt, subject to applicable law and prior communication.

7. Failed Delivery Attempts

If the courier partner cannot deliver an order because the recipient is unavailable, the address is incorrect or the shipment is refused, the courier may attempt re-delivery or return the parcel to origin.

Please contact us through our Contact Us page if you experience a delivery issue.

8. Damaged or Tampered Packages

Customers are advised to inspect the outer packaging upon delivery.

If a parcel appears visibly damaged or tampered with:

Take photographs or a video of the package.
Retain the original packaging.
Contact SHIAURAH as soon as possible.
Share the order details and available evidence.

We will review the complaint and coordinate an appropriate resolution under our applicable policies.

9. Delays Beyond Our Control

SHIAURAH is not responsible for delays caused by circumstances outside reasonable control, including extreme weather, natural disasters, strikes, transport disruptions, government restrictions or courier network issues.

We will make reasonable efforts to assist customers with shipment-related enquiries.

10. Partial Shipments

Where operationally necessary, an order may be dispatched in multiple shipments. Customers will be informed where separate tracking details are available.