Effective Date: 30 October 2026

At SHIAURAH, we take care to present our jewellery accurately and prepare orders with attention to detail.

If you experience an issue with your purchase, this policy explains how to request a return, refund or exchange.

1. Return Eligibility

A return or exchange request may be considered in the following situations:

  • The product received is damaged.
  • The product received is defective.
  • The product received is incorrect or different from the product ordered.
  • An item is missing from the delivered order.

For eligible change-of-mind requests, the product must be unused, unworn, undamaged and returned with its original packaging, tags and accessories. Approval is subject to the applicable return conditions.

2. Return Request Period

Customers should raise a return or exchange request within 7 calendar days of receiving the order.

Requests submitted after this period may not be accepted unless required by applicable law or approved by SHIAURAH under exceptional circumstances.

3. Non-Returnable Situations

Returns or exchanges may be declined for:

  • Products showing signs of use or wear.
  • Products damaged after delivery due to mishandling.
  • Jewellery exposed to perfume, chemicals, water or other substances.
  • Products returned without original packaging or accessories, where these are required for verification.
  • Damage caused by improper storage or failure to follow jewellery care instructions.
  • Change-of-mind requests outside the applicable return conditions.

For hygiene and safety reasons, earrings and other personal-use jewellery may be excluded from change-of-mind returns where legally permissible.

This exclusion does not remove any applicable rights relating to defective, damaged, incorrect or misrepresented products.

4. How to Request a Return

To request a return or exchange:

  1. Visit the Contact Us page on our website.
  2. Provide your order number and registered contact details.
  3. Explain the reason for the request.
  4. Attach clear photographs or videos showing the issue, where relevant.
  5. Wait for confirmation and return instructions from our support team.

Please do not dispatch any product before receiving return instructions.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us as soon as possible within the return request period.

We may request photographs, an unboxing video or other reasonable information to verify the complaint.

After verification, SHIAURAH may offer an appropriate resolution, which may include:

  • Replacement of the affected product.
  • Exchange for an eligible alternative.
  • Refund of the applicable amount.

The resolution will depend on product availability, the nature of the issue and applicable consumer protection requirements.

6. Return Shipping

For verified cases involving damaged, defective or incorrect products, SHIAURAH will communicate the return shipping arrangement.

For eligible customer-requested returns or exchanges, any applicable return shipping charges will be communicated before the return is approved.

7. Refund Policy

Once an eligible returned product has been received and inspected, the refund decision will be communicated to the customer.

Approved refunds will generally be processed to the original payment method.

The time taken for the amount to appear in your account may depend on your bank, card issuer or payment service provider.

Shipping charges, where applicable, may be non-refundable unless the return is due to an issue attributable to SHIAURAH or otherwise required by law.

8. Exchange Policy

Exchanges are subject to product availability and verification of the returned product.

If the requested replacement is unavailable, SHIAURAH may offer an eligible alternative or refund, as appropriate.

Any price difference will be communicated before the exchange is completed.

9. Order Inspection

Returned products may be inspected to verify their condition, authenticity, packaging and eligibility.

Refunds or exchanges will not be unreasonably withheld where the customer has valid statutory rights under applicable law.

10. Consumer Rights

Nothing in this policy is intended to restrict any rights available to customers under applicable Indian consumer protection laws.

11. Contact Us

For return, refund or exchange requests, please contact SHIAURAH through the Contact Us page on our website.

SHIAURAH — Where Infinity Meets Love.